Vapes to Quit Smoking

Before submitting a claim, please check:

• Is the device fully charged?

• Have you used the correct charging cable and adaptor?

• If refillable, was the coil properly primed before use?

• Is the pod or tank securely fitted?

• Is there visible physical damage or leakage?

Burnt taste is usually caused by:

• Insufficient priming of the coil

• Running the device at too high a wattage

• Using the device while low on e-liquid

Burnt coils are considered normal wear and tear and are not covered under warranty.

If you believe an item is faulty, you must complete our Vape Fault & Warranty Claim Form.

When submitting a claim, you will be required to provide:

• Your order number

• Batch or serial number (where applicable)

• A clear description of the issue

• Photo or video evidence (where requested)

Faults must be reported within 30 days of delivery.

Please retain the product and all original packaging until your claim has been reviewed. Claims may be declined if required information or evidence is not provided.

All items are subject to inspection and approval before any credit, replacement or refund is issued.

Returns Process

If a claim is approved:

• You may be required to return the item for inspection

• Returned items will be assessed before any credit or replacement is issued

• Refunds (where applicable) will be processed to the original payment method

Failure to return an item when requested may result in the claim being declined.