TPD-COMPLIANT · UK-WIDE DELIVERY
Vapes to Quit Smoking
— the UK NRT alternative
Whether you’re switching from cigarettes or stocking up for your practice, we supply TPD-compliant vapes and nicotine salts with UK-wide delivery. No prescription needed for adult customers.
Popular Vapes to Help You Quit
Have a question or an issue with your vape?
If you’re unsure about a vape, need help, or your vape has a fault, please let us know by filling out this form. We’re here to help.
FREQUENTLY ASKED
My vape isn’t working — what should I check first?
Before submitting a claim, please check:
- Is the device fully charged?
- Have you used the correct charging cable and adaptor?
- If refillable, was the coil properly primed before use?
- Is the pod or tank securely fitted?
- Is there visible physical damage or leakage?
Why does my vape taste burnt?
Burnt taste is usually caused by:
- Insufficient priming of the coil
- Running the device at too high a wattage
- Using the device while low on e-liquid
Burnt coils are considered normal wear and tear and are not covered under warranty.
Reporting a Fault
If you believe an item is faulty, you must complete our Vape Fault & Warranty Claim Form. When submitting a claim, you will be required to provide:
- Your order number
- Batch or serial number (where applicable)
- A clear description of the issue
- Photo or video evidence (where requested)
Faults must be reported within 30 days of delivery. All items are subject to inspection and approval before any credit, replacement or refund is issued.
Warranty Periods
Warranty periods begin from the date of delivery.
Vape Devices (Including Kits & Pod Systems)
6-month warrantyAgainst verified manufacturer defects only.
External Batteries
60-day warrantyAgainst manufacturer defects only.
Chargers & Charging Accessories
12-month warrantyAgainst electrical faults.
Tanks, Pods & Coils
ConsumableNot covered under warranty unless faulty on arrival.
Disposable Vapes
ConsumableNot covered once used, except in cases of verified manufacturer defect.
E-Liquids
Sealed consumableNot covered unless there is a verified manufacturing fault or shipping error.
What Is Not Covered
Warranty does not cover:
- Accidental damage
- Liquid or water damage
- Burnt coils or incorrect priming
- Incorrect charging or use of non-approved chargers
- Cosmetic wear and tear
- Tampering or modification
- Damage caused by misuse
- Normal performance decline over time
We reserve the right to refuse claims that do not meet these conditions.
Returns Process
If a claim is approved:
You may be required to return the item for inspection.
Returned items will be assessed before any credit or replacement is issued.
Refunds (where applicable) will be processed to the original payment method.
Failure to return an item when requested may result in the claim being declined.
Our Customer Commitment
We are committed to providing a professional, fair and responsive service at all times. We aim to:
- ✓ Respond to enquiries promptly
- ✓ Communicate clearly and honestly
- ✓ Treat every customer with respect
- ✓ Investigate all issues thoroughly
- ✓ Resolve genuine faults as quickly as possible
- ✓ Protect your personal data and privacy