Refunds and Refunds Policy
Authorisation
Returns are accepted only with prior permission from our company, which must be obtained within 30 days of purchase. Please contact us at info@mkmedicalsuk.com
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Temperature-Controlled Items
Temperature-Controlled and Pharmaceutical Items are not accepted for return unless faulty.
If your items meet this requirement then the items must be returned within 24 hours of delivery, adhering to MHRA guidelines, and stored correctly while in the customer’s possession.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mkmedicalsuk.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mkmedicalsuk.com and send your item to:
MK Medicals (UK)
Unit 9 Capital Industrial Estate
Crabtree Manorway South
Belvedere
DA17 6BJ
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Process
All returns must include a returns note provided by the company upon request. Failure to include this may void any credit claims
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping returns
To return your product, you should mail your product to:
MK Medicals (UK)
Unit 9 Capital Industrial Estate
Crabtree Manorway South
Belvedere
DA17 6BJ
Need help?
Contact us at info@mkmedicalsuk.com for questions related to refunds and returns.
International Refund & Return Policy
At MK Medicals (UK) we strive to provide the best products and services to our International customers. Due to the complexities of international shipping, we have a strict no-refund policy on most international orders. Please read the details below carefully before making a purchase.
Non-Refundable Circumstances
- Customs & Import Issues
- We are not responsible for delays, rejections, or confiscations by customs authorities.
- If customs refuses entry or requires additional fees, the buyer is responsible.
- Final Sale Items
- All international orders are final sale and cannot be returned or refunded.
- Shipping Costs & Duties
- Shipping fees, import taxes, and customs duties are non-refundable under any circumstances.
- Lost or Delayed Packages
- We are not liable for delays caused by customs, postal services, or courier issues.
- If a package is lost in transit, we will assist in filing a claim, but refunds are not guaranteed.
- Damaged or Used Items
- We do not accept returns or issue refunds for items that have been opened, used, or damaged after delivery.
Exceptions
In rare cases, we may offer refunds for:
Defective or incorrect items received (must be reported within 48 hours of delivery with photos). Items that never shipped due to our internal error.
